Shipping and Returns

IMPORTANT, PLEASE READ!

WHEN YOU ARE RECEIVEING YOUR PACKAGE, MAKE SURE  YOU INSPECT IT BEFORE ACCEPTING IT, AND ASK TO SIGN THE FORM OF RECEPTION(AS A PAPER FORM OR ELECTRONICAL SIGNATURE)!!!

If a package arrives broken, again glued, dented, cracked, suspicious, etc., please immediately write down a complaint, with the signature, with the driver. This way, it will be easier to have a case and get reclamation.

 

Fill out this form if you are impacted by bad delivery:

Damaged or missing goods claim (click here)

 

IF THE GOODS ARE DAMAGED by the shipping company you have to do the following!

1) MAKE SURE YOU ARE THE ONE WHO RECEIVES THE PACKAGE. YOU HAVE TO INSPECT THE PACKAGE BEFORE SIGNING FOR IT!

2) IF THE GOODS/PACKAGE IS DAMAGED, MAKE ORAL COMPLAINT TO THE DELIVERY PERSONNEL. YOU HAVE A RIGHT TO REFUSE THE PACKAGE ON THE COMPLAINT OF THE DAMAGE. MAKE SURE THEY PUT THE COMPLAINT IN THE SYSTEM THAT VERY MOMENT. TAKE AS MANY PICTURES AS YOU CAN RIGHT AWAY! NOT 1 WEEK AFTER!!!

IN CASE SOMEONE ELSE RECEIVES YOUR PACKAGE YOU HAVE TO INSTRUCT THE PERSON TO DO IT CORRECTLY!!!

 

IF THE PACKAGE IS SOMEHOW MISSING SOME GOODS, OR EVEN IF THE PACKAGE CONTENT IS WRONG,

a) NOTE THAT WE TAKE PICTURES OF CONTENT BEFORE SHIPPING, HOWEVER SOMETIMES MISTAKES HAPPEN, WE ARE SORRY AND WE DO OUR BEST TO HELP YOU.

b) YOU HAVE AN OPTION TO SEND THE GOODS BACK ON OWN COST, WE WILL INSPECT AND ONCE WE INSPECT WE WILL SEND YOU NEW GOODS.

IF THE GOODS ARE DAMAGED OR GOODS ARE MISSING, MAKE SURE YOU TAKE PICTURES AND CONTACT US AS SOON AS POSSIBLE, PREFERABLY THE SAME DAY!!!

NO LONGER THEN 4 DAYS SUPPORTED WITH PICTURES!!!

THERE IS A 14 DAYS RETURN POLICY, THE BUYER CAN RETURN THE GOODS IN ORIGINAL STATE. THE BUYER IS RESPONSIBLE FOR THE COST OF SHIPPING.

HOWEVER, IF YOU ARE MAKING A FALSE COMPLAINT, YOU WILL BE REPORTED, BANNED FROM THE SHOP AND NO LONGER WELCOME!

THESE STEPS ARE MANDATORY AND YOU HAVE TO FOLLOW THEM IN ORDER TO GET COMPENSATED.